Cancellation Policy

1. General Principle

Sublim operates on a no-commitment basis. You can cancel your subscription at any time, without justification and without cancellation fees.

2. Free Plan

Sublim offers a free plan with limited features with no time limit and no credit card required. You can upgrade to a paid plan at any time. With paid plans:

• Billing starts as soon as you subscribe to the selected plan.
• You can cancel at any time without being charged for the next period.
• Switching between plans takes effect immediately.

3. Cancelling an Active Subscription

You can cancel your subscription at any time from your account settings (Settings > Billing). Cancellation takes effect at the end of the current billing period:

• Monthly subscription: access maintained until the end of the current month.
• Annual subscription: access maintained until the end of the current year.

No prorated charges will apply. You retain full access to all features of your plan until the expiration date.

4. Refunds

Payments already made are non-refundable, except in the following cases:

• Technical billing error on our part.
• Confirmed duplicate charge.

In these cases, contact us at contact@sublimanalytics.com and we will process the refund as soon as possible.

5. Consequences of Cancellation

Upon expiration of your subscription:

• Your analytics data collection is stopped.
• Your historical data is retained for 90 days after cancellation, in accordance with our data retention policy.
• After this period, your data is permanently deleted.
• You can reactivate your subscription at any time during the retention period to regain access to your data.

6. How to Cancel

1. Log in to your Sublim account.
2. Go to Settings > Billing.
3. Click Cancel my subscription.
4. Confirm your request.

You will receive a cancellation confirmation email.

7. Contact

For any questions regarding your subscription or this policy, contact us at contact@sublimanalytics.com.